Terms of service

Article 1 — Purpose

These terms set out the rights and obligations between Kaja ("we", "us") and anyone who uses the Kaja website to request a ride ("you", the "User"). By submitting a booking request you accept these terms, the Conditions of service and the Privacy policy.

Article 2 — Definitions

• "Service" means the Kaja website and the booking, confirmation and status-link features it provides.
• "Driver" means an independent, licensed Seoul taxi driver introduced through the Service.
• "Booking request" means the details you submit through the booking form.
• "Confirmation" means the message from Kaja that carries a booking number and your Driver's details.
• "Status link" means the private web page for one booking that Kaja sends you after the request.
• "Conditions" means the Conditions of service published at /conditions.

Article 3 — Scope and nature of the service

3.1 Kaja operates an online booking platform that introduces and connects Users with independent, licensed taxi operators ("Drivers"). Kaja is not a transportation company and does not own, operate, or dispatch vehicles.

3.1 Kaja는 이용자와 독립적인 면허 택시사업자("기사")를 소개·연결하는 온라인 예약 플랫폼이며, 운송사업자가 아니고 차량을 소유·운행·배차하지 않습니다.

3.2 The contract of carriage is concluded directly between the User and the Driver. Kaja is not a party to that contract.

3.2 운송계약은 이용자와 기사 사이에 직접 체결되며 Kaja는 그 당사자가 아닙니다.

3.3 All Drivers introduced through Kaja hold a valid Korean taxi driver's licence (택시운전자격) and operate a licensed commercial passenger vehicle. Kaja does not introduce private (non-commercial) vehicles for paid transportation.

3.3 Kaja가 소개하는 모든 기사는 유효한 택시운전자격을 보유하고 영업용 여객자동차를 운행합니다. Kaja는 자가용 자동차를 유상운송 목적으로 소개하지 않습니다.

3.4 Kaja does not charge Users any booking, service, or platform fee. Fares are paid by the User directly to the Driver.

3.4 Kaja는 이용자에게 어떠한 예약·중개·플랫폼 수수료도 청구하지 않으며, 요금은 이용자가 기사에게 직접 지급합니다.

Article 4 — Formation of the booking contract

A booking is requested when the User submits the booking form, and is confirmed only when Kaja sends a confirmation containing a booking number and the assigned Driver's details. A submitted request is not a confirmed booking. Kaja aims to confirm every request within 2 hours; for pickups scheduled within 6 hours, Kaja aims to confirm within 30 minutes.

예약은 이용자가 예약 양식을 제출한 때 요청되며, Kaja가 예약번호와 배정된 기사 정보를 담은 확인을 보낸 때에만 확정됩니다. 제출된 요청은 확정된 예약이 아닙니다. Kaja는 모든 요청을 2시간 이내에, 픽업이 6시간 이내인 경우에는 30분 이내에 확정하는 것을 목표로 합니다.

If Kaja cannot confirm a request, we tell you through the contact you gave us and the request lapses without charge.

Article 5 — Eligibility and user obligations

5.1 You must be able to enter a binding contract under the law of your place of residence. If you book for someone else, you confirm that you may share their details with us and with the Driver.

5.2 You must give accurate pickup, time, flight, passenger, luggage and contact details, and keep them current through your status link or by messaging us. A Driver who cannot find or reach you because the details were wrong is not a Driver no-show.

5.3 You must not use the Service for anything unlawful, to carry prohibited items, or in a way that endangers the Driver, the vehicle or other people.

5.4 Users may use contact details obtained through Kaja solely for the purpose of the booked journey. Contacting Drivers to arrange separate transportation outside the platform is discouraged; Kaja may decline future bookings where this occurs repeatedly.

5.4 이용자는 Kaja를 통해 취득한 연락처를 예약된 운행 목적으로만 사용할 수 있습니다. 플랫폼 밖에서 별도의 운송을 주선하기 위해 기사에게 연락하는 것은 권장하지 않으며, 반복될 경우 Kaja는 향후 예약을 거절할 수 있습니다.

Article 6 — Driver assignment

6.1 Kaja assigns a Driver to each confirmed booking and tells you the Driver's first name, vehicle and plate number through your status link before pickup.

6.2 If the assigned Driver becomes unavailable, Kaja may assign another licensed Driver of the same standard and will tell you as soon as we know. Article 10.2 applies if we cannot.

6.3 Bookings that exceed one vehicle's capacity are arranged as more than one taxi, each on its own meter, as the Conditions describe.

Article 7 — Fares

7.1 You pay the Driver the official taxi meter fare plus any actual tolls, directly, at the end of the ride. Kaja adds no booking fee, service charge or platform fee.

7.2 How fares, charters and journeys outside Seoul are quoted is set out in the Conditions. Kaja gives no guarantee of a fixed amount unless a written quote in your confirmation says so.

Article 8 — Changes, cancellation and no-show

Changes, cancellation, no-show and the treatment of flight delays are governed only by section 3 and section 5 of the Conditions. In short: Kaja takes no prepayment and charges no cancellation fee.

Article 9 — Refusal of a booking

Kaja may decline or cancel a request, without charge, where the request is incomplete or appears inaccurate, where the journey or its purpose is unlawful or unsafe, where the passengers or luggage exceed what we can carry, where a User has repeatedly cancelled late or failed to show, or where we cannot assign a Driver. We tell you as early as we can.

Article 10 — Limitation of liability

10.1 Kaja's role is limited to introducing Users and Drivers. Kaja is not liable for the performance of the contract of carriage, including delay, route, driving conduct, loss of or damage to property, or personal injury arising during the ride. Claims arising from the carriage itself lie against the Driver and, where applicable, the Driver's insurer.

10.1 Kaja의 역할은 이용자와 기사를 소개하는 것에 한정됩니다. Kaja는 지연, 경로, 운전 행위, 물품의 분실·훼손, 운행 중 발생한 인적 피해 등 운송계약의 이행에 대해 책임지지 않습니다. 운송 자체에서 발생하는 청구는 기사 및 해당되는 경우 기사의 보험자를 상대로 합니다.

10.2 Where Kaja is at fault in the booking and matching process itself — for example, confirming a booking Kaja cannot fulfil, assigning a Driver whose details differ materially from those confirmed, or failing to notify the User of a cancellation known to Kaja in advance — Kaja will compensate the User's actual and reasonably foreseeable direct damages, such as the reasonable cost of alternative transport for the same journey.

10.2 Kaja가 예약·매칭 과정 자체에서 과실이 있는 경우 — 예컨대 이행할 수 없는 예약을 확정하거나, 확정된 내용과 실질적으로 다른 기사를 배정하거나, Kaja가 미리 알고 있던 취소를 이용자에게 알리지 않은 경우 — Kaja는 동일 구간 대체 교통수단의 합리적 비용 등 이용자의 실제적이고 합리적으로 예견 가능한 직접 손해를 배상합니다.

10.3 Kaja is not liable for damages caused by force majeure, including natural disasters, severe weather, traffic control, industrial action, or failure of third-party infrastructure.

10.3 Kaja는 자연재해, 악천후, 교통 통제, 쟁의행위, 제3자 인프라 장애 등 불가항력으로 인한 손해에 대해 책임지지 않습니다.

10.4 Nothing in this Article excludes liability that cannot be excluded under Korean law, including liability for wilful misconduct or gross negligence.

10.4 이 조의 어떤 내용도 고의 또는 중대한 과실에 대한 책임 등 대한민국 법률상 배제할 수 없는 책임을 배제하지 않습니다.

Article 11 — Personal data

How we collect, use, share and delete your personal data — including what we pass to your Driver and for how long — is described in the Privacy policy, which forms part of these terms.

Article 12 — Intellectual property

The Service, its text, design and software belong to Kaja or its licensors. You may use them only to book and manage your own rides. Copying, scraping or reusing the Service or its content for another business is not permitted.

Article 13 — Notice and amendment of terms

13.1 Kaja may amend these terms or the Conditions. We publish the new version on this page with its date and, where you have a booking that the change affects, we tell you through the contact you gave us.

13.2 Changes take effect 7 days after publication; changes that are unfavourable to Users take effect 30 days after publication. A booking is governed by the version in force when it was confirmed.

Article 14 — Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Korea. Disputes shall first be addressed through good-faith consultation. Where litigation is necessary, the competent court shall be determined under the Korean Civil Procedure Act. Nothing in this clause deprives a User who is a consumer of the protection of mandatory consumer-protection rules of their country of habitual residence.

이 약관은 대한민국 법률에 따릅니다. 분쟁은 먼저 신의성실에 따른 협의로 해결합니다. 소송이 필요한 경우 관할법원은 민사소송법에 따라 정합니다. 이 조항의 어떤 내용도 소비자인 이용자가 상거소지 국가의 강행적 소비자보호 규정에 의해 받는 보호를 박탈하지 않습니다.